Refund Policy

Here is the Refund Rules. These rules outline what you can expect from LeapIn Corporation.

30-DAY REFUND POLICY

We want you to be happy with your purchase. If you’re not, just let us know within 30 days and we’ll refund you, no questions asked. After 30-Day passed, terms below are the situations in which we give a refund on an item and related services you have purchased until the end of the support of an item.

Item is “not as described”

An item is “not as described” if it is materially different from the item description or preview so you should expect us to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” you will be entitled to a refund.

Item doesn’t work the way it should

If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then we are required to do so promptly by updating the item otherwise you are entitled to a refund of that item.

Item has a security vulnerability

If an item contains a security vulnerability and can’t easily be fixed you are entitled to a refund of the item. If the item can be fixed, then we should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.

Item support is promised but not provided

If we advertises our item as including item support and you are not provided that support in accordance with the item support policy you will be entitled to a refund of your purchased support.

Why a refund may not be given

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • you don’t want it after you’ve downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you ask for goodwill; or
  • you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

Contact Us

If you have any questions regarding this refund policy, click:
https://leap-in.com/contact-us

If you want to request refund, click:
https://leap-in.com/request-refund

 

LeapIn Corp.
14-1, Omiy Higashiwakidai, Kita-ku, Kyoto City
Kyoto Pref. Japan
customer-support@leap-in.com

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